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FAQs
To schedule an assessment, the client and parent/guardian (if applicable) must first complete our free mental health screening. Once the screening has been submitted, a member of our Admissions team will contact you to schedule a virtual assessment with one of our licensed clinicians.
The Referral & Consent Form should be completed by a qualified referral source, such as:Social workersPrimary care providersTherapists or counselorsPsychiatristsOther healthcare professionalsThis helps ensure appropriate coordination and continuity of care.
Appointments may be automatically canceled for any of the following reasons:An incomplete mental health screening.Incomplete admission documents.Failure to confirm your scheduled appointment.Arriving more than 10 minutes late for your scheduled assessment.Two or more unexcused absences from programming.
Yes, we accept all insurance plans. Please contact our Admissions team to verify your specific insurance benefits and coverage.
Any applicable co-payments, co-insurance, or deductibles are due at the time of your visit. Collecting these payments helps us accurately process and submit claims to your insurance provider.
The average length of stay varies based on each client’s individual treatment needs, progress toward clinical goals, and ongoing medical necessity. Our clinical team meets weekly to review each client’s progress and update master treatment plans as milestones are achieved.
We understand the importance of maintaining academic progress during treatment. Our team works with parents/guardians and the client's school to support educational continuity whenever possible. Clients participating in our programs are provided with dedicated time for schoolwork, and we encourage coordination with their school regarding assignments and academic expectations.
Our group therapy sessions are intentionally kept small to promote engagement and individualized support. Each session includes up to 12 clients and is divided by age group:Pediatric: Ages 5–12Adolescent: Ages 13–17
Yes, clients participating in our Partial Hospitalization Program (PHP) or Intensive Outpatient Program (IOP) will receive an excuse note for each day of attendance.
To minimize disruptions and maintain a therapeutic environment, clients who arrive more than 10 minutes late will not be admitted to that day's group session and will be marked absent.
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